NeXGen Benefits Group LLC, doing business as NeXGen AI Group Last updated: September 23, 2026

This Privacy Policy explains how NeXGen Benefits Group LLC, doing business as NeXGen AI Group ("NeXGen AI Group," "we," "us," or "our"), collects, uses, shares, and protects your information when you visit our website at https://nexgenaigroup.com (the "Website"), book a call with us, communicate with us, or use our AI concierge services (together, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you give us

When you book a call, fill out a form, or contact us, we may collect:

Contact information: first and last name, email address, and phone number

Business information: company name, company website, how long you have been in business, and the services you are interested in

Appointment details: the date and time of your booked call and any notes or information you choose to share before the call

Communication preferences: whether you consent to receive text messages from us, and the date and method of that consent

Anything else you send us: such as emails, messages, or support requests

Information collected automatically

When you visit our Website, we may automatically collect:

IP address, browser type, device type, and operating system

Pages you visit, the time and date of your visit, and time spent on pages

Information collected through cookies and similar technologies (see Section 6)

Call recordings and transcripts

Our Services include AI-powered voice and messaging tools. When you speak or message with an AI assistant operated by us, or operated by us on behalf of one of our clients, the conversation may be recorded and/or transcribed. Recordings and transcripts may be stored so they can be reviewed, used to deliver the requested service (such as booking an appointment or passing along a message), and used to improve service quality.

Where required by law, callers will be notified that a call may be recorded or handled by an AI assistant.

2. How We Use Your Information

We use your information to:

Schedule, confirm, and prepare for calls and appointments

Understand your business and recommend the right services

Provide, operate, and improve our Services, including our AI concierge tools

Send appointment confirmations, reminders, and updates

Respond to your questions and provide customer support

Send marketing messages, only where you have agreed to receive them or where otherwise permitted by law

Monitor Website performance, prevent fraud, and keep our Services secure

Comply with legal obligations

3. Text Messages (SMS)

If you opt in to receive text messages from us, we will collect and store your phone number and a record of your consent.

Non-marketing messages. If you check the box to receive non-marketing text messages, we may send you appointment confirmations, reminders, updates about your booked call, and customer support messages.

Marketing messages. If you separately check the box to receive marketing messages, we may also send you special offers, promotions, and updates about our services.

Consent to receive text messages is not a condition of booking a call or purchasing any service.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out. Reply HELP for help.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent records are never shared with any third party, except service providers that must handle them to deliver our messages.

4. How We Share Your Information

We do not sell your personal information. We may share it only in these situations:

Service providers: trusted companies that help us run our business, such as our scheduling and customer relationship management (CRM) platform, telephony and text messaging providers, AI and transcription technology providers, email services, and website hosting. They may use your information only to perform services for us.

Our clients: if you interact with an AI assistant we operate on behalf of one of our client businesses, the information you provide (such as your name, contact details, appointment requests, messages, recordings, or transcripts) is shared with that business so it can serve you.

Legal reasons: if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

Business transfers: if our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With your consent: for any other purpose you agree to.

5. AI Services We Provide to Other Businesses

When we provide AI concierge services to a client business, we handle the information of that client's customers on the client's behalf. In those cases, the client business decides how its customers' information is used, and its own privacy policy also applies. If you have questions about information collected through a business that uses our AI tools, please contact that business directly. We will assist them in responding to your request.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our Website working, remember your preferences, and understand how visitors use our Website. These may include:

Essential cookies: needed for the Website and booking tools to function

Functionality cookies: remember choices you make

Analytics and advertising technologies: such as tracking pixels that help us measure visits and the effectiveness of our advertising

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Website may not work properly without them.

7. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes in this policy, including to provide our Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. As a general guide:

Contact, business, and appointment information: for as long as we have a business relationship with you, plus up to 24 months afterward

Call recordings and transcripts: for as long as needed to provide the service and for quality purposes, or as directed by the client business the call was made to

Text message consent records: for as long as required to demonstrate consent

Website usage data: up to 24 months

When information is no longer needed, we securely delete it or make it anonymous.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may:

Access the personal information we hold about you

Correct information that is inaccurate

Delete your personal information, subject to legal exceptions

Opt out of marketing emails by clicking "unsubscribe," and out of text messages by replying STOP

Depending on where you live, you may have additional privacy rights under applicable state law. To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Children's Privacy

Our Services are intended for businesses and are not directed to anyone under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, please contact us and we will delete it.

11. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above. For significant changes, we may also notify you by email or through a notice on our Website.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

NeXGen Benefits Group LLC, doing business as NeXGen AI Group Email: [email protected] Phone: (908) 742-5542